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Workstyle

Workstyle

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Press or say "One" to continue. Mattersight is an industry leader in call center analytics. However, as companies move toward self-service help, text-based services, and AI for customer support, traditional call center businesses must evolve — or face the inevitable outcome. The executive team at Mattersight took a bold step forward and partnered with Thinktiv to invent Workstyle: A personality platform that allows organizations to identify and remove personality barriers that prevent them from reaching maximum potential.

  Thinktiv partnered with executive leadership to invent a new line of revenue on their personality IP — creating a link between their call center analytics and human resource office.

Thinktiv partnered with executive leadership to invent a new line of revenue
on their personality IP — creating a link between their call center analytics
and human resource office.

“We needed the absolute best product and brand leaders to pull this off. No other partner could have done this much, this fast, or this well. Thinktiv is the official definition of a Strategic Partner.”
— Jason Wesbecher, CMO Mattersight

 

Creating the cult of personality.

The lack of connection between people leads to low performance, unhappiness, and turnover. Nowhere is the need to identify and connect with someone more critical than during a support call with a customer. Mattersight CEO Kelly Conway: "We all know how great it feels to instantly click with another person. Workstyle trains call center agents to create that kind of chemistry with both customers and co-workers. The result is a more satisfied customer and a more engaged agent." Doers. Organizers. Advisor. Which one are you? How do you work with a Connector? Enter Workstyle. The way to unlock workplace potential by creating a better understanding of how you work — and how you work with — your colleagues. By leveraging their existing personality-based technology, Workstyle unlocks employee performance with game-centric training, performance analysis, and behavior-change reinforcements. Workstyle launched in 2016 enabling Mattersight to achieve its long-term vision of making personality an indispensable tool for the enterprise performance.

  We created the leading workplace personality platform in just a year from design to development and launch

Connection made.

Craig Howarth, Senior Director at Optum, said it best: “Workstyle is an effortless and engaging way to make personality part of our daily routine.”

  The platform utilized best practice design and game mechanics to continuously engage, educate, and train participants in a fun and outcome-orientated manner.


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